Many of our members use our website, www.mea.coop, to pay their bills online. It’s fast, convenient, and saves the cost of a postage stamp and check. But, we often hear from members who want more functionality, including the ability to view usage information. We’ve heard you loud and clear and are pleased to introduce SmartHub - a new, interactive tool to help you do all this and more.
SmartHub is a secure Web and mobile app that provides usage information, allows you to make payments, and helps you manage your account with your computer or mobile device.
With SmartHub you can:
- monitor electric usage
- receive account notifications via email and/or text messaging
- change account information
- view billing history
- find MEA office locations.
- easily connect to MEA’s Facebook and Twitter pages for real-time outage updates and more.
- A future update will also introduce the ability to report an outage online or through the iOS.
SmartHub is being integrated into our website as an upgrade to our previous online payment system, eBill. This powerful software suite also has a mobile app for iOS and Android devices, so you will always have easy access on the go. To help ease the transition away from eBill, both SmartHub and eBill will still be available on our website until the end of the year.
Data security was a key reason we chose the SmartHub system. All critical information is encrypted in every transaction run and no personal information is stored on your mobile device. But please note, some mobile devices do offer you the ability to store your login information for Apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account. We always recommend having a password set for your mobile device.
On the web - On www.mea.coop, click the “Pay My Bill” or “SmartHub” links.
On your smart phone or tablet - The mobile app can be downloaded by searching for “SmartHub” in your mobile device’s app store.
Creating an Account - To use SmartHub, members will need to create an online account with a username and password. To do this, make sure you have your Account Number handy (this can be found on your bill). Members who already have an eBill account will be able to log into SmartHub using their same user ID and password.