Fraud Prevention

MEA would like to take this opportunity to remind community members of several red flags of fraud.

MEA Representatives:

  • Will not ask members to meet in person to pay a bill
  • Will not send members to a location (other than an MEA office) to make a payment
  • Will not ask members to call an 800 number to make a bill payment
  • Will not accept credit card information directly from members (as of February 2015)
  • Will refer or transfer members to our  Interactive Voice Response (IVR) number (888-478-6714) or suggest payment through our website, https://mea.smarthub.coop/Login.html:

We urge anyone who believes they have received a fraudulent email or phone call to report it with MEA as soon as possible, 761-9300 (Mat-Su) or 689-9300 (Eagle River).

Members can formally report fraud through either of these sites: https://www.ftccomplaintassistant.gov or https://www.stopfraud.gov.

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Fraud updates and member accounts

July 6, 2017: We received a report from a member who received a pop up notification on her phone while playing a word game. The notification noted she had been chosen by MEA to win $1,0000 in a recent contest. These are not legitimate contests. If you are impacted by a similar encounter, please call our Member Service team at 761-9300.

January 4, 2017: We received two similar reports from members receiving fraudulent calls from a man stating he was from MEA and the power would be shut off in 45 minutes if they didn’t make a payment.  The caller claimed to be from the MEA billing department.

July 8, 2016: Matanuska Telephone Association (MTA) has notified MEA that their members have also been receiving calls informing them that power will be disconnected unless they are able to make an immediate electronic payment. MTA is not an electric cooperative, but both MTA and MEA members have been receiving these fraudulent calls. Please- if you believe you may have been contacted by and MEA or MTA impersonator threatening to disconnect your power, contact us.

June 28, 2016: We have received calls from members that scammers are now able to generate a false caller ID number to match an MEA landline. Please- if you are unsure if it is an MEA representative calling you, do not hesitate to contact us.

March 1, 2016: MEA continues to receive reports from our local businesses and members that they are receiving phone calls from individuals claiming to be an MEA representative. These fraudulent callers demand payment be made immediately to avoid disconnect and proceed to provide members with a 1-800 phone number and work order number. They urge members to make credit card payments to them over the phone or cash payments at the nearest Safeway Store location.

Call us

Report fraud via telephone by calling any of our offices:

907-761-9300 (Palmer)

907-689-9300 (Eagle River)

907-761-9500 (Wasilla)

Stay informed

If we notice certain regions of our service area being targeted, we inform members through our Facebook page.