Power Outages

To report an outage online:

To report an outage over the phone:

  • Mat-Su Valley: call 746-POWR (746-7697)
  • Eagle River: call 696-POWR (696-7697)

Stay Connected

Connect with us for outage updates and other information:


Current Outages

Outage Updates from Facebook

During a large outage, MEA will report information about the outage as it becomes available.

The MEA Clearing Crew will be clearing easements around Schrock and Carney Road throughout the next month. Our team recently sent out auto-calls to 171 members who will be impacted by the work. Crews will place a door hanger on your home when they are a couple days out from clearing your specific area. If you have any questions, please contact us at 907.761.9300. ... See MoreSee Less

6 hours ago  ·  

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Dispatch has reported an outage impacting 86 members in Palmer across from the fairgrounds. A crew is now on the scene trying to determine the cause. This subdivision is primarily served by underground lines which tend to have fewer but longer outages since it is more difficult to locate faults and fix issues. We will keep you posted as we learn more. ... See MoreSee Less

2 days ago  ·  

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Current Outages Map

This automated map is an informational resource only. Outage map markers are shown in the general vicinity of the outage and show the number of known outages in that area. Zooming to the street level on the map is disabled for your security.

What to Do if an Outage Occurs

1. Report the outage to MEA

  • In most cases, your phone call will go to MEA’s automated system. When a large outage occurs, there simply aren’t enough people to answer the phones. Using the automated system, we can gather outage reports quickly from our members any time of day. The automated system also allows our dispatchers to call many members back at once to confirm each member’s power is back on. This is important, as we don’t want to send the crews away from your location if we haven’t completed restoring power.
  • If MEA determines the outage is widespread and/or could affect members for more than an hour, local radio stations are notified so they can announce repair progress. The following stations help report extended outages for MEA when they occur within the station’s broadcast area: KAYO 100.9, KMBQ 99.7 FM, KTNA 88.9 FM.
  • MEA also uses Facebook and Twitter to post updates on outages.

2. Be Safe. Depending on the time of year, extended outages may require you to temporarily use alternative energy and heat sources. Please do so safely!

  • Generators: Generators pose serious hazards when not used properly. Make sure you know how to use one safely for backup energy. If you are considering getting a generator, get advice from a professional, such as an electrician. Make sure that the generator you purchase is rated for the power that you think you will need.
  • Adequate ventilation is critical. Exhaust from the generator contains carbon monoxide, an odorless, colorless gas that is deadly. Always run the machine outdoors.
  • Never wire a building’s electrical system into a generator unless you have a proper switching setup to isolate your home from the grid. If isolation is not ensured, “back feed” through the electric meter and into MEA’s power lines will happen when the generator is brought on line. Linemen working to restore your power can come into contact with your power source and be injured or killed. See Generator Diagrams for more information.
  • Use caution with extension cords. Always follow the guidelines specified by the generator manufacturer regarding extension cords and appliances. If you must use an extension cord, make sure it is heavy-duty grade, properly grounded and in good condition. Position cords out of the way to prevent tripping hazards, but never cover them with rugs or tape.
  • Heating: Heating the home using alternative sources is one of the leading causes of home fires. Take these precautions to cut your risk of starting a fire in the home.
    • Never use your stove or oven to heat your home.
    • Never leave alternative heaters unattended—turn off space heaters or extinguish the fireplace before going to bed or leaving home.
    • Keep all flammable materials and potential fuel sources—including but not limited to newspapers, matches, bedding, clothing, carpets and rugs—at least three feet away from heat sources such as space heaters, fireplaces and stoves. Place your space heater (use a model that shuts off automatically if the heater falls over) on a hard, level, nonflammable surface.
    • Keep the fire in your fireplace by using a glass or metal screen large enough to catch sparks and rolling logs. Never leave fireplaces unattended. Be sure to have wood and coal stoves, fireplaces, chimneys and furnaces professionally inspected once a year.
    • Install smoke alarms on every floor of your home. Check them once a month by pressing the test button, and replace batteries as necessary.
    • Have a fire extinguisher easily accessible in every room of your house.

3. Conserve energy

  • Keep traffic through your outside doors to a minimum to avoid losing household heat during a winter outage. If possible, gather family members in a central room and close off the rest of the house.
  • Do not open refrigerators or freezers more than necessary. Food will remain frozen in most freezers for at least 24 hours and often for two or more days as long as the freezer isn’t opened.
  • Unplug all appliances and turn your thermostat to its lowest setting until power is restored. Power restoration after an outage can cause damage to sensitive electronic equipment such as TVs and computers. To protect your equipment, MEA recommends you install voltage surge protectors and/or an uninterrupted power supply system (UPS). During an extended outage, some people turn off all the breakers in the house except one going to a lamp that is turned on, to let them know when power is restored.

Preparing for a Power Outage

Extended power outages sometimes occur despite MEA’s best efforts to restore power quickly. In the event of an outage that lasts an hour or longer, you’ll be glad you prepared ahead of time, especially if the outage happens during winter when temperatures can be extreme and daylight is scarce.

Prepare a survival pack. Test equipment periodically and replace items as necessary. Include these basics:

  • Matches
  • Candles
  • Lantern
  • Hand-operated can-opener
  • Extra batteries for battery operated equipment
  • Radio (battery-operated)
  • Flashlight
  • Blankets and/or sleeping bags
  • Propane camp stove for cooking and extra propane
  • Non-perishable food that’s easy to prepare or ready to eat
  • Water
  • Prescription medications
  • Pet food and medications

Know how to drain the water supply and water heating systems in your house. Drain these systems when the temperature inside your residence falls below 40 degrees and the power is still off; drain at a warmer temperature if your house has cold spots.