Please check the Outage Map for any known outages. For outages impacting more than 100 members, please check our Facebook page or our News page for outage updates. On the outage map, you can click on the outage circle and see if a crew has been assigned. Please note that regular outages that occur after business hours (such as a tree on the line or snow unloading) take on average 3 to 4 hours to restore. Please be prepared.
See a Tree Touching the Line?
Please call our dispatchers immediately if you observe a tree touching an overhead line at 907-746-POWR (7697). Do not touch the tree or try to move it yourself as it may be energized.
Log in to your SmartHub account and select "Report an Outage."
Extended power outages sometimes occur despite MEA’s best efforts to restore power quickly. In the event of an outage that lasts an hour or longer, you’ll be glad you prepared ahead of time, especially if the outage happens during winter when temperatures can be extreme and daylight is scarce.
Prepare a survival pack. Test equipment periodically and replace items as necessary.
Know how to drain the water supply and water heating systems in your house. Drain these systems when the temperature inside your residence falls below 40 degrees and the power is still off; drain at a warmer temperature if your house has cold spots.
Depending on the time of year, extended outages may require you to temporarily use alternative energy and heat sources. Please do so safely!
Heating the home using alternative sources is one of the leading causes of home fires. Take these precautions to cut your risk of starting a fire in the home.
Unfortunately, there is no magic “reset” button when it comes to power outages. Even with all the advances in technology, there is a lot of skilled manual labor and expertise involved to restore power during an outage. The steps below outline a typical outage response by our MEA crews once an outage has been reported by a member. Please also note that it’s important to report your outage as we may not know your power is out.